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FAQs


GENERAL INFORMATION
Q: Who can buy from MGN Builders Merchants?
A: MGN Builders Merchants is open to both trade and the public. Whether you're a DIY enthusiast or a professional builder, you're welcome to visit our physical stores or shop online. We cater to all your building and renovation needs with a wide range of...
Q: What are your opening hours?
A: We are open Monday to Friday from 7 AM to 5 PM, and on Saturdays from 8 AM to 1 PM. We are closed on Sundays.
Q: Where are you located?
A: MGN Builders Merchants has branches in Romford, Woodford, and an upcoming branch in Orpington.
Our Romford branch includes a kitchens and bathrooms showroom.
Opening hours are generally Monday to Friday from 7 AM to 5 PM, and Saturday from 8 AM...
Q: How can I contact customer service?
A: You can easily get in touch with our experienced customer service team six days a week. Whether you have questions about product availability, pricing, or order delivery, you can reach us by calling 01708985022, emailing...
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PRODUCTS & SERVICES
Q: What types of products do you sell?
A: We offer a comprehensive range of construction materials including bricks, blocks, timber, plastering supplies, landscaping products, plumbing and drainage materials, painting and decorating essentials, security and lighting fixtures, as well as a diverse...
Q: Can I order custom materials or special orders?
A: Yes, we do offer the option to order custom materials or special orders. However, please be aware of our Special Order Product Policy: Products marked as "Special Order Product" are made exclusively for you and are non-refundable. Once an order is placed...
Q: How can I check if an item is in stock?
A: You can easily check the availability of an item by browsing our website. Products without the remark "special order products" are typically in stock. However, if you have any doubts or need confirmation, don't hesitate to contact our customer service...
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ORDERING & PAYMENT
Q: How do I place an order?
A: You have several options for placing an order with us. You can order online through our website, share your basket with us, call us directly, visit one of our branches, or reach out via live chat. We strive to make the ordering process as convenient ...
Q: What payment methods do you accept?
A: Online, we accept Google Pay, Apple Pay, Visa, American Express, and Mastercard to enhance your shopping experience. In-store, we provide convenient payment options including bank transfer, pay by link, cash, Visa, and Mastercard.
Q: Can I make changes to my order after it has been placed?
A: Yes, you can make changes to your order after it has been placed, provided that the order has not reached the status of being picked or already in transit, or provided the order is not marked as a "special order product". If you need to amend your order...
Q: Do you offer trade accounts or discounts for bulk purchases?
A: Yes, we offer discounts for bulk purchases. Some products online are available with bulk buy discount options.
If a product does not currently offer a bulk buy discount and you are planning to order a larger volume, please get in touch with our customer...
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DELIVERY & SHIPPING
Q: What are your delivery options and charges?
A: We offer delivery services across Essex and London with no delivery charge for minimum orders meeting specific thresholds. Orders outside standard delivery areas may incur additional charges. Delivery lead time varies by postcode, typically within 1-...
Q: How long will it take for my order to be delivered?
A: We offer free same-day delivery for products that meet the minimum order value, are in stock, and not marked as special order items, subject to availability. To secure a same-day delivery slot, it's advisable to give us a call and confirm the availability...
Q: Do you offer same-day or next-day delivery?
A: We offer free same-day delivery for products that meet the minimum order value, are in stock, and not marked as special order items, subject to availability. To secure a same-day delivery slot, it's advisable to give us a call and confirm the availability...
Q: Can I track my order?
A: We do not currently have an automated tracking system in place. If you wish to find out the status of your order, please get in touch with our customer service team at 01708985022 or email us at ...
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RETURNS & EXCHANGES
Q: What is your return policy?
A: Our return policy details can be found on our website at https://www.mgnbm.co.uk/returns-refunds.
Q: How do I return or exchange an item?
A: Exchanging products If you are dissatisfied with the goods you received, you can exchange them for new ones rather than obtaining a complete refund. In rare situations, we may be able to deliver replacement items while exchanging...
Q: Are there any items that cannot be returned?
A: Products not eligible for refund Due to the nature of our products, we cannot accept returns on some items. Goods that we cannot ensure can be resold in line with health and safety regulations, such as packaged products that we cannot...
Q: How long does it take to process a refund?
A: Refunds typically take 3-5 business days to process after the returned items are received and inspected.
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PROMOTIONS & OFFERS
Q: Do you have any ongoing promotions or special offers?
A: Yes, we have ongoing promotions and special offers available. You can find these on our Special Offers page, where we regularly feature products with limited-time deals, bulk buy discounts, and items that are being discontinued.
Q: How can I stay updated on your latest deals?
A: To stay updated on our latest deals and promotions, you can subscribe to our newsletter. We regularly email our subscribers with information about our newest deals and promotions.
Q: Do you offer gift cards or vouchers?
A: Currently, we do not offer gift cards or vouchers. If this changes in the future, we will update our customers accordingly.
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