Are there any items that cannot be returned?

Products not eligible for refund

1. Due to the nature of our products, we cannot accept returns on some items.
2. Goods that we cannot ensure can be resold in line with health and safety regulations, such as packaged products that we cannot guarantee were stored in specific for that product conditions and, as a result, may be compromised in nature and cannot be returned.
3. Goods that we cannot confirm can be resold in line with health and safety regulations, such as packaged products that we cannot guarantee were stored in specific for that product conditions and, as a result, may be compromised in nature and cannot be returned.

 Please find here the list of items we do not offer refunds:

• Made-to-measure or bespoke/personalised products.
• Perishable goods.
• Any product with short shelf life or sell-by date.
• Any bulk bag products
• Sand or products delivered in an open fashion.
• Specially obtained/ordered goods.
• Boilers/Cylinders which have been opened.
• Cementitious goods (e.g. cement).
• Plaster-based products (e.g. multi-finish).
• Mixed paints/liquids
• Chemicals/liquids which have been opened.
• PIR insulation boards.
• Toilet seats have been opened due to hygiene purposes.
• Sealed/sensitive electrical goods, if in sealed packages that have been opened, e.g. circuit boards.
• Goods that have been fitted/installed.
• Any goods have become mixed inseparably with other items/orders after their delivery.