Exchanging products
If you are dissatisfied with the goods you received, you can exchange them for new ones rather than obtaining a complete refund.
In rare situations, we may be able to deliver replacement items while exchanging...
28 May 2024
Are there any items that cannot be returned?
Expert12 January 2025
Products not eligible for refund
Due to the nature of our products, we cannot accept returns on some items.
Goods that we cannot ensure can be resold in line with health and safety regulations, such as packaged products that we cannot...
28 May 2024
How long does it take to process a refund?
Expert17 January 2025
Refunds typically take 3-5 business days to process after the returned items are received and inspected.