How do I return or exchange an item?

Exchanging products

1. If you are dissatisfied with the goods you received, you can exchange them for new ones rather than obtaining a complete refund.
2. In rare situations, we may be able to deliver replacement items while exchanging the originals. However, this is dependent on the nature of the reported concern. For further information, please contact our customer service team.

In-store Return

1. Please bring your order confirmation and picture ID if you wish to return something in-store. Any goods returned to other branches will be rejected and sent to the Romford branch.
2. All refunds will be provided in accordance with our usual returns procedure, as outlined in the general returns policy conditions listed above. Please see components for further details (1–9). Refunds are only available to the original payment card.
3.  All orders returned in person to our Romford Branch may only be accepted between our Ecommerce hours of Monday to Friday, 7:00 a.m. to 5:00 p.m. If the order is returned outside of these hours, it will be denied, and you will be asked to return it within our regular business hours.