Delivery Service: We deliver to the first door of your property. We deliver on weekdays only, Monday to Friday, from 7 am to 6 pm.
Missed Deliveries: If you are not home at the time of delivery, we will arrange a new delivery date.
Failed Deliveries: Failed attempts will incur a £150 redelivery charge and potential additional storage fees.
Delivery Charges: Costs vary based on order size and whether items are "flat pack" or "fully built." For an accurate quote, please contact us.
Coverage Area: We deliver throughout the UK.
Preparation: Ensure a clean, dry space (minimum 4 meters by 3 meters) is ready for unpacking and installation. Provide clear access for the delivery vehicle.
Inspection: Inspect items upon delivery. Report any discrepancies or damages within 28 days at 01708985020. Do not proceed with installation if there are issues.
Custom Orders: Custom-ordered products may take up to 25 working days for dispatch. We are not liable for delays in custom orders.
Terms and Conditions
General Information: These Terms and Conditions govern your use of our services and products. By placing an order, you agree to these terms.
Order Confirmation: Review your order carefully for accuracy, particularly regarding cabinets, worktops, and appliances. Report any discrepancies immediately. Once placed, orders cannot be changed. Contact us promptly if issues arise.
Payment: The outstanding balance is due at least 14 days before the delivery date. Production starts only after the contract is signed. Cancellations are not allowed post-signature.
Pricing: Prices are based on the frontal image and colour for units only, excluding handles, worktops, appliances, sinks, taps, props, accessories, or small worktop appliances. Products must be purchased as offered by MGN Builders Merchants. No substitutions or alterations are permitted. One kitchen per customer.
Delivery Details: We deliver to the first door of your property with flexible scheduling options but without specific time slots. Delivery costs vary by order size and packaging choice. Contact us for a quote. Delivery coverage is throughout the UK. Ensure a clean, dry space (minimum 4 meters by 3 meters) for unpacking and installation. Provide clear access for delivery. Inspect items immediately and report issues within 28 days. Failed delivery attempts will incur a £150 redelivery charge and possible storage fees. Custom-ordered products may take up to 25 working days for dispatch.
Returns: Kitchen products are non-returnable as they are special orders. We can only exchange kitchen furniture if it was delivered damaged. The replacement will be equivalent to the original item. Appliances can be returned within 30 days of delivery if in original packaging and re-saleable condition. Contact us to initiate a return. Customers cover return shipping costs.
Exchanges: Exchanges are permitted only for damaged items. For appliances, exchanges are allowed if damaged. Contact us to discuss exchanges. Exchanges are limited to the same item. If out of stock, a refund or similar item may be offered. No fees apply for exchanges of damaged items.
Custom Orders: Custom-ordered products may take up to 25 working days for dispatch. We are not responsible for delays. Ensure design accuracy and installation compatibility, as we are not liable for installation issues caused by your installer. Your fitter must have the necessary skills and tools for installation, including for gas, electricity, joint cutting, cabinet fixing, and worktop fitting.
Contact Information: For questions, concerns, or to discuss delivery, return, or exchange issues, please contact our customer service team.
