Facebook Pixel
   
Search
Advanced Search

Home

Branches

Call Us

  • Project List
    Registered Project Lists help you organise projects, manage materials, request quotes and access your lists from your customer account.
    • Basket
    Menu

    Special Orders

    MGN Builders Merchants Special Orders

    Can’t find it? We’ll source it.

    Our Special Orders service gives you access to thousands of products beyond our standard stock — including custom sizes, made-to-order colours, manufacturer-only lines, and trade-only configurations. Perfect for bespoke builds, exact like-for-like replacements, and brand-specified projects.

    What Is a Special Order?

    Products marked with the “Special Order Product” label are not part of our regular branch stock. They are sourced or manufactured specifically for you and may include:

    • Made-to-measure or colour-tinted items (e.g., bespoke finishes, factory-tinted coatings).

    • Non-stock SKUs ordered directly from the manufacturer or distribution centre.

    • Cut-to-length / pre-finished products and configured kits.

    • Obscure sizes, brand-specific components, or large one-off quantities.

    How It Works

    • Shop Online – Products marked as “Special Order Product” display a clear label and include an estimated lead time, so you can identify them easily. These products can be purchased directly online.

    • Share Your Specification – If the product you need is not listed on our website, please contact our sales team with your specifications. For these enquiries, payment can be made securely via a payment link or directly in branch. Please provide us with the product name/brand, finish or colour, dimensions, quantities, delivery postcode, and any drawings or schedules.

    • Production & Dispatch – We’ll keep you updated throughout the process. Delivery or collection will be arranged as soon as the goods are ready.

    Special Order Product Policy

    • Products marked as Special Order Product are made exclusively for you.

    • Once placed, these orders cannot be cancelled, modified, or refunded.

    • Special order items are non-returnable unless faulty.

    • Estimated lead times vary by supplier, season, and configuration — please confirm before ordering.

    Lead Times & Delivery

    • Lead times are provided as estimates from the manufacturer and may change due to capacity or stock availability.

    • Deliveries are typically kerbside; please ensure suitable access is available.

    • Always inspect goods on arrival and report any issues promptly.

    Ready to Request a Special Order?

    Disclaimer

    Special Order Products are supplied to your specification and are non-returnable unless faulty. Do not schedule installation until you have received and inspected all goods. Full terms apply — see our Returns Policy and Delivery Policy for details.