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Delivery Information

We offer fast and reliable delivery across London, Essex, and surrounding areas beyond the M25.

• We aim to deliver on the same or next working day whenever possible for stocked items.
• The standard delivery timeframe is 1–5 working days, depending on your location and product type.
• Orders are delivered kerbside only — please notify us in advance of any access restrictions.

Once your order is placed, our Customer Care team will be in touch to confirm delivery details.
If your delivery is scheduled for the morning, we will call you the evening before to confirm the timing.
We also send a confirmation email once your order is booked in.
While we always aim to deliver on time, please note that delays may occasionally occur due to circumstances beyond our control (e.g. traffic, supplier delays, access restrictions).

Delivery Areas & Charges

Minimum order values vary by postcode.

Click here to view our full postcode list and delivery thresholds

If your postcode isn’t listed, we may still be able to deliver — please share your address and basket total, and we’ll confirm availability within 24 hours.

Returns & Refunds

• We accept returns within 28 days for most unused and resaleable items.
• A restocking fee and collection charge may apply.
• Some items (e.g. custom-made, opened, or time-sensitive materials) are non-refundable.
• Refunds are processed within 28 days to the original payment method.

Please view our full returns policy

Stocked vs. On-Request Products

• Stocked items are dispatched promptly from our local branches.
• On-request or special order items may take longer. We’ll confirm the expected lead times after checkout.